Customer Service

CONTACT

slushiiservice@gmail.com

We currently offer customer service Monday – Friday 9AM to 5PM

When emailing our customer service department, please do the following :

  • State your Name and Order Number (If available)
  • Leave your Message or Question
  • Please leave your Phone and Email address

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

RETURN POLICY

Exchanges

We do accept exchanges for items that are purchased at retail price. All discounted items and sale items are final sale. Please send us a request for an exchange within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. All exchanges are dependent on existing stock.

To make an exchange please do the following :

  • Email us with the subject title of the email stating “Exchange”
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24 hours with further instruction.

Damaged Goods

If a product is delivered damaged or defective please do the following :

  • Send an email titled "Damaged"
  • Email us a photo of the damaged goods
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24 hours with further instruction.

* A refund won’t be made for the damaged item unless the item can’t be replaced. *

     

    SHIPPING/DELIVERY

    EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. 

    Purchased items will be shipped from our warehouse location within 4-7 business days of the order, although most orders will be shipped within 2-3 business days.

    Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse location at 9009 NW 105th Way, Medley, FL 33178

    Domestic (USA): All domestic orders are shipped via USPS with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.

    InternationalInternational customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Slushii is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. 

     

    Declined Orders: FAQ

    Q: Why is my order being declined?

    A: Credit card charge attempts are normally declined due to a mismatch of billing information. If the billing information you entered does not match up exactly with the information on file with your card issuing bank, the transaction may be declined. Please double check the full name and full address on file with your card issuer, and make sure the same correct information is entered into the billing fields when placing an order.

    If the billing information is correct, then please double check that the card number, expiration date and security code are all being entered correctly as well. After making sure all information being submitted is correct, then we recommend contacting the issuing bank for your card, and inquiring with them what the issue may be.

    Q: My order attempt was declined, but why do I see multiple charges on my online statement?

    A: When order attempts are made and then declined, this means no transactions were processed for the credit card, and no funds were processed for these transactions. Certain banks and credit card companies place holds on user’s cards for order attempts, even if no actual transaction takes place. It appears your bank could be applying this method. Transaction holds on credit cards usually pass within 24 – 48 hrs, but that depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when how and when credit card holds are implemented, as that is solely up to the issuing banks. If there is a hold enforced by your bank, it should clear here shortly. Any further questions regarding the hold process should be directed to your issuing bank.

     

    PRIVACY POLICY

    Your privacy is extremely important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used. To make this notice easily accessible, we make it available on our homepage, and at any point in which personally identifiable information may be requested from our site.

     

    Our Commitment to Privacy of Minors

    Furthermore, protecting the privacy of individuals under the age of 18 is an especially important aspect of our company’s privacy policy. For that reason, Slushii will never, under no circumstances, collect or retain any information within our website or database from those definitively identifiable as a minor, and in no way is our website structured or worded in an attempt to attract such individuals falling under the age of 13, or under the age of 18 whom do not have parent or guardian supervision and/or permission. Under our Terms of Service, individuals under the age of 13, including those under 18 without parent or guardian supervision and/or permission, are strictly prohibited from accessing our site and the services offered therein.

     

    Collection of Personal Information

    Upon visiting slushii.myshopify.com, the IP address of the computer used to access our site will be logged along with the dates and times of access. This information is ONLY used to analyze trends, track user movement, and gather broad demographic information for general administrative and analytical purposes. Most importantly, any recorded IP address is never, under no circumstance, attributed to any sensitive or personally identifiable information of the visitor.

     

    Changes to Privacy Statement

    The contents of our privacy statement are subject to change at any given time and at our discretion. If you have any questions regarding the privacy policy of Slushii then you may contact us at slushiiservice@gmail.com